Furniture industry training provider The Furniture Ombudsman (TFO) will be offing a special discounted rate on its courses booked at kbb LDN, on Stand G30. TFO, which runs an industry-specific training programme, will be offering two places on its training courses for the price of one.

The training programme covers a wide range of topics – including consumer law and complaints handling – with courses tailored specifically to different areas of the industry, such as beds, upholstery and home improvement. There are also courses on customer relationship management, pricing and advertising compliance and the newly-introduced European Timber Regulation.

TFO specialises in providing Alternative Dispute Resolution solutions for consumers and retailers in the furniture and home improvement industries. It also aims to raise standards, improve service and inspire consumer confidence.

Jon Walters, service delivery manager for TFO, says: “Knowing your obligations as a business will make for a better experience for both staff and customers. Our training programme aims to raise industry standards and inspire consumer confidence. Our 2-4-1 offer will only be available for the duration of kbb LDN, so come and see us to book your training courses places at this special rate.”